Returns and Refunds

You may return your order for an exchange or refund within 14 days of receipt, provided the goods are returned unused and unopened. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible. It is your responsibility to pay the postage costs for any items returned to us. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim. In the case of faulty goods, or goods which have been sent incorrectly, we will refund your reasonable return postage costs and replace or refund the wrong items. Please allow 7 working days for your refund to be processed.

Returns can be sent to :

Dragging the Line @ The Cotton Factory
270 Sherman Avenue North
Unit # SH 235
Hamilton, Ontario
L8L 6N4

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