Shipping and Payment Policy

Shipping Rates

Our shipping rates are based on the value of your order, and will vary depending on where your package is travelling to within Canada. Order worth $250 and over qualify for Free shipping. All orders will be shipped fully insured.

Provinceup to $100$100 – $250
Alberta$23$30
British Columbia$30$52
Manitoba$30$45
New Brunswick$30$45
Newfoundland and Labrador$36$75
Nothwest Territories$35$52
Nova Scotia$30$45
Nunavut$30$45
Ontario$20$28
Prince Edward Island$36$60
Quebec$20$28
Saskatchewan$30$45
Yukon$35$45

Collection

You can collect your goods at our studio in Hamilton, Ontario. Get in touch about collection time first, before coming to the address.

Dragging the Line @ The Cotton Factory
270 Sherman Avenue North
Unit # SH 235
Hamilton, Ontario
L8L 6N4

Payment Methods

We accept payments via E-Transfer, PayPal or card payment (over the phone). All orders must be paid for within 48 hours after receiving an invoice with all charges.

Delivery

Most deliveries take between 3 to 6 days.

When your parcel arrives, please take a quick look to see if the package is damaged in any way. If there is substantial damage to the package or your goods, please write ‘Damaged’ on the shipping slip above your signature in order to refuse the package and establish a claim. Please contact our Mail Order Department to let us know of any damages within 7 days of receiving your order.

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